Jcpenney Return Policy is the service which varies significantly based on what exactly the customer has purchased and whether customer have a receipt for it.
Jcpenney Return Policy
Most of the products with a purchase receipt can be returned for a full refund or exchange. Returns made with a gift receipt will get a gift card of the Jcpenney.
Product divisions like fine jewellery, Electronics and salon appliances should be returned within the 60 days with a receipt of purchase.
Other products can be returned without the receipt of purchase, but the refund will be issued to the customers as in the form of a gift card of the Jcpenney in the amount of the lower selling price from within the last 45 days.
A photo ID is essential for all returns made without a purchase receipt.
Heavy or bulky products which must be returned through the truck are subjected to a restocking fee mainly ranging from $75 to $125. The highlights of Jcpenney policies are listed below.
When customer have receipt of purchase:
The products which are purchased at the Jcpenney are eligible for exchange as well as refund on the original method of payment. On which some rule might be apply.
When customer does not have a receipt of purchase:
Products which are purchased at Jcpenney are eligible for exchange purpose as well as refund purpose of at the products to the low cost within the specified time period of 45 days from the issued date in the form of a merchandise return voucher. On which some rule might be apply.
Valid photo identification is essential for all the non-receipted returns or the non-receipted exchanges.
Jcpenney accepts the following IDs for returns:
- United states.
- Puerto Rican,
- Canadian and Mexican Driver’s License,
- S. State IDs, Puerto Rican IDs,
- Matricula Consular Card,
- Puerto Rican Voter Ident.
- Canadian Province IDs,
- S. Military IDs,
- S. Laser Visa.
Return at Official Jcpenney website:
In case merchandise is sold exclusively on official website of Jcpenney then it may have certain exclusions which apply. Shipping as well as handling fee charge are non-refundable unless the item is damaged, defective or there is a shipping error. Manufactures warranties may apply in some of the situations.
Products which are purchased at official website of Jcpenney are only eligible for the purpose of refund of the purchase cost on the original method of payment.
Some rules for returning thorough mail are listed as below:
- Customer have to open the official site of Jcpenney.
- After that, customer have to Login to their Jcpenney Account.
- Then he or she select returning item.
- After that, customer have to give the genuine reason for return the item at Jcpenney.
- After that he have to start the returning process of the particular product.
- Carefully provide the proper information about the item which is asked.
Read More: Home depot return policy
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The information which is provided above will help customers to return their products to Jcpenney store.
If customer want to get more information, then simply head to site of the JC penny.